From a social point of view, Minitel has had an impact in a wide variety of ways. The anonymity that the chat services provide has encouraged the sick (e.g., cancer, AIDS) and the troubled (e.g., drug addicts, divorced, abused) to discuss their more intimate problems with others. Also, Minitel has played a role in helping individuals who have difficulty getting out and around (e.g., the disabled, the elderly) to shop, bank, and make reservations. Universities now use Minitel to coordinate student registration, course delivery, and examination results. Other services give students access to help from tutors at all times.
A high rate of user satisfaction
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