ITSC Computer Barn Laser Printing Services

ITSC provides laser printing facilities in each of the three Computer Barns to cater the general printing needs. All of these laser printers are network connected and you may conveniently print your email, file, document or image of your screen to the laser printers from any PCs in the barns. To help in saving a few trees and to reduce your burden of carrying a large pile of paper around, duplex printing units are also available in ALL barns to enable you to print double-sided pages. Color printing facilities are also available in Barns.

To enjoy these printing facilities, you need a valid ITSC Network Account, which carries a Print Budget for printing on the laser printers in the ITSC Computer Barns. Each account will come with a fixed amount of Print Budget free of charge. In order to gain a better control of excessive printing, students requiring additional Print Budget will need to purchase them.
 

What is my Print Budget entitlement ?

Starting 31 Jan 2000, the Print Budget for each ITSC Network Account will comprise of two parts: (1) Assigned Print Budget and (2) Purchased Print Budget. Each student will have an entitlement of $120 Assigned Print Budget each year free of charge. At the beginning of each new academic year, your Assigned Print Budget will be reset to $120. Unused amount from the previous year's Assigned Print Budget cannot be carried forward to the next academic year.

The amount of Print Budget to be deducted from your account for every page you print out as follows:

        Simplex Printing                       $ 0.30
        Duplex Printing                        $ 0.50
        Color Printing                       $ 2.40
 
Click here for purchasing additional print budget.
 

You may use the Print Budget usage enquiry program to check your Print Budget balance, and get detailed Print Budget statements showing the date and time of print job, print queue, type of document, and the amount of Print Budget deducted.

Alternatively, the Print Budget balance can also be checked via "Check Print Balance" entry under "Department Services" of the Student Intranet page.
 

How can I purchase additional Print Budget ?

Additional Print Budget can be acquired as the Purchased Print Budget in your account. The Purchased Print Budget will NOT be reset at the beginning of each academic year, and can be carried forward (but non-refundable) until your account expires. To acquire additional Print Budget, you need to purchase an "ITSC Additional Print Budget Coupon" by CASH ONLY from the:

        Finance Office counter  (5th floor, Lift 17-18)

Each coupon costs $60, and consists of 10 printing units of $6 each. Please bring the coupon to our Student Consultants in the Computer Barns or to the ITSC General Office (2nd floor, Lift 2), and our colleagues will be able to add your Print Budget. Simply present your coupon and let them know your account name and the number of units you want to add. Please note that you have to add a minimum of one unit ($6) each time.

You may come to the Finance Office or ITSC General Office during the following opening hours:

              Monday - Friday                      Saturday                                          Sunday and Public Holiday
              9:00am - 12:30pm                    9:00am - 11:45am                            Closed
              2:00pm - 5:00pm

An email will be sent to your account to confirm your Print Budget increase. The additional Print Budget purchased will be ready for use in a few minutes. You will have to switch the default charging from your Assigned Print Budget to your Purchased Print Budget before the additional Print Budget can be used. This can be done via the Print Budget usage enquiry program. Should you fail to receive the confirmation email or have any problem related to the Print Budget increase, please bring your coupon to the ITSC General Office.

Note :  You may choose to change the Print Budget to be charged via the aforesaid enquiry program anytime BEFORE you print.

How do I get refund on problem printouts ?

Should you encounter printing problems of poor quality printouts caused by the printer itself,  or a "bug" on the system or application, you may get refund for your Print Budget. Please come to the ITSC General Office, bringing along your Student ID Card and the pages which you wish to get refund on.

All refunds will be in the form of Print Budget credit, and no cash refund will be available. Refund will NOT be available when the unsatisfactory printout is caused by negligence of the user. For example:

Please remember that any printouts you've accidentally or wrongly sent to the printer may still be canceled on time. Should you require any assistance, please feel free to contact the Student Consultants. The Print Budget usage enquiry program is available to assist you in checking the print job information, e.g. when you send the print job, which print queue it is sent to, the type of document printed, and the amount of Print Budget deducted.
 

Tips on saving your Print Budget

General Guidelines for using the Laser Printers