Seek For Help In Barns

ITSC would like to strengthen our students consulting services by providing a face-to-face and fast response front-line service to the student.  Start from academic year 96 - 97, more Student Consultants were hired by ITSC to handle most enquires come from undergraduate students.

A team of Student Consultants are available in the three ITSC Computer Barns to assist you face-to-face with your problem. You are recommended to check on the Student Consultants available times on the Barns' noticeboards and consult them directly.

Student Consultant Group Photo :

Student Consultants' Duties include :  

• Man the helpdesk and provide consultation to students in barns
• Maintain the printing service and ensure the print queue are all okay
• Check all PCs for any software or hardware failure. If found, fix accordingly
• Check for the seats reserved by student belongings
• Walk around the barn and see any users require assistance
• Ensure no food and drink in the computer Barns
• Remind noisy students to remain quiet
• Report the adhoc events to ITSC
• Check consumable and record usage statistics

What can I consult Student Consultant on ?

•  Information on ITSC Services
•  Use of facilities in Computer Barns
•  Printing problems, such as paper jam and paper tray refill
•  Increase Print Budget to your account with your purchased "ITSC Additional Print Budget Coupon"
•  Query on general network (e.g. Wifi connections) and applications (e.g.email, Microsoft office, Web browsing)

If your problem cannot be solved immediately, it will be escalated to ITSC supporting staff for follow up.